Legal
Privacy Policy
Last Updated: 15 May 2025 · mainspringed, Hua Hin, Thailand
Introduction
mainspringed ("we", "us", "our") operates a watch care workshop at 47 Naresdamri Road, Hua Hin, Prachuap Khiri Khan 77110, Thailand. This policy describes how we collect, use, store and protect personal information gathered through our website and through direct contact with the workshop.
We take data protection seriously and collect only what is necessary to deliver our services and communicate with people who have shown an interest in them. We do not sell or rent personal information to third parties.
Questions about this policy may be sent to: [email protected]
What Information We Collect
Through the contact form
When you use the contact form on our website, we collect: your name, email address, and (if provided) your phone number and the content of your message.
Through direct contact
When you visit the workshop or call us, we may record your name, contact details, and information about the watch being left for service. This is necessary to create the intake record that accompanies every job.
Through the website automatically
Our website may collect anonymised technical data such as browser type, pages visited, and approximate geographic region through standard analytics tools. This data does not identify individuals.
Legal Basis for Processing
We process personal data on the following legal bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable standards:
- Consent — for marketing communications (where opted in) and cookies beyond essential functionality.
- Contractual necessity — to fulfil a service you have requested, including creating intake records and returning your watch.
- Legitimate interests — to respond to enquiries, improve our website, and maintain appropriate business records.
How We Use Your Information
- To respond to enquiries sent through the contact form or by telephone.
- To create and maintain intake and completion records for work carried out at the workshop.
- To contact you regarding the progress or completion of work on your timepiece.
- To understand how our website is used and make appropriate improvements.
We do not use personal data for automated decision-making or profiling. We do not share personal data with third parties for their own marketing purposes.
Data Retention
Workshop intake and completion records are retained for five years from the date of the last service, after which they are securely destroyed. Contact enquiries that do not lead to a service booking are deleted within 12 months. Website analytics data is retained in aggregate form only and does not contain personally identifying information.
Data Protection Measures
Personal information held digitally is stored on password-protected systems with access limited to workshop staff. Physical records (intake forms, condition notes) are kept in a locked cabinet within the workshop premises. We review access procedures periodically and act promptly to address any suspected breach.
In the event of a data breach that could affect your rights or freedoms, we will notify you as required under applicable law.
Cookies
Our website uses cookies to remember your consent preference and to gather anonymised analytics information. For a full explanation of the cookies we use and how to manage them, see our Cookie Policy.
Your Rights
Under the Thailand Personal Data Protection Act (PDPA), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where no legal obligation requires us to retain it)
- Withdraw consent at any time (without affecting processing already completed)
- Request restriction of processing in certain circumstances
- Lodge a complaint with the Personal Data Protection Committee of Thailand
To exercise any of these rights, contact us at [email protected] or write to us at the workshop address. We will respond within 30 days.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their policies independently before providing any personal information.
Children's Privacy
Our services are directed at adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently done so, please contact us so we can remove it promptly.
Changes to This Policy
We may update this policy from time to time. When we do, the revised version will be posted on this page with an updated date. Continued use of the website after any change constitutes acceptance of the revised policy.
Contact Us
Data controller: mainspringed
Address: 47 Naresdamri Road, Hua Hin, Prachuap Khiri Khan 77110, Thailand
Email: [email protected]
Phone: +66 32 514 836